Difficult Conversations (HBR 20-Minute Manager Series), Harvard Business Review
Harvard Business Review

Difficult Conversations (HBR 20-Minute Manager Series)

63 printed pages
You have to talk with a colleague about a fraught situation, but you’re worried that they’ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive—not combative. Difficult Conversations walks you through:• Uncovering the root cause of friction• Maintaining a positive mind-set• Untangling the problem together• Agreeing on a way forwardDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.
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Антон Занимонец
Антон Занимонецhas quotedlast year
• Does my short- or long-term success rely on addressing this problem?
• Does the situation I’m facing concern a direct report or my boss?
• Is the relationship with this person short term (is it a one-time interaction or discrete project) or ongoing (for example, am I working with my boss’s boss or a coworker I rely on to get my job done)?
• How important is it, to me and to the organization, to improve the relationship or the situation?
• Is the issue affecting my ability to concentrate or how I feel about going to work every day?
• Does the situation I’m grappling with involve other colleagues or customers?
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