Digital Bank, Chris Skinner
Books
Chris Skinner

Digital Bank

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Digital Bank tracks the innovations in banking and how the mobile internet is changing the dynamics of consumer and corporate relationships with their banks. The implication is that banks must become digitised, and that is a challenge as becoming a Digital Bank demands new services focused upon 21st-century technologies. Digital Bank not only includes extensive guidance and background on the digital revolution in banking, but also in-depth analysis of the activities of incumbent banks such as Barclays in the UK and mBank in Poland, as well as new start-ups such as Metro Bank and disruptive new models of banking such as FIDOR Bank in Germany. Add on to these a comprehensive sprinkling of completely new models of finance, such as Zopa and Bitcoin, and you can see that this book is a must-have for anyone involved in the future of business, commerce and banking.
389 printed pages

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Quotes

Andrey Borovoy
Andrey Borovoyhas quotedlast year
They designed their operations specifically on the basis of being remote but want you to feel a relationship with their brands by the amazing service you receive. Their remote services are designed to be as simple, easy and convenient as possible, and when you need to talk to someone, the someone you talk to is amazingly impressive. They are customer focused and engaged, and deal with you as a human and not an account number. They work without scripts and think on their feet, and on their handset. That is why these financial providers consistently get stratospheric customer service results.
aolia el noor
aolia el noorhas quoted2 years ago
How would you build today’s bank if digital networking is its foundation, and call centre, Internet, mobile and the branch are just the cream on the top of the cake? Where would you build branches, and how would you build them, if the branches are ancillary and perfunctory to the electronic foundations? Who would you employ, and how would you employ them, if the core differentiation of the bank is its digital base rather than its branch structure?
Emre Gungor
Emre Gungorhas quoted3 years ago
This is very much an up-to-the-minute look at the challenges banks face as the information age goes into overdrive.

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