Economic developments during the past 5 years has forced organizations streamline technology processes to reduce operational costs. At the same time organizations have higher expectations of IT system reliability and availability. This book defines the processes that must be in place for IT products to achieve these business requirements. The book also provides useful information for internal auditors and IT and business professionals who wish to learn more about the processes and product management structure in IT departments.
Topics discussed include
Product release and deployment
Event monitoring and problem resolution
Corporate governance requirements
Configuration and asset management