Patrick Forsyth

Smart Skills: Communication

Communication is one of the most basic functions in any organization. It transmits ideas, thoughts, information, opinions, and plans between various parts of an organization as well as to external
customers or businesses — Its vital importance can never be over emphasized. Yet it can be difficult and communication breakdown is not uncommon. There are several essential elements to making business communications work; these include structure, clarity, consistency, medium,
and relevancy and our guide covers those areas within the below chapters:

Essential foundations of success
Face-to-face communication
Putting it in writing
Electronic Communication
On your feet
Being persuasive

Our Smart Skill guide will enable you to target and convey your information through software, telephone or in-person methods. Regardless of what medium you use, effective communication means your message is received clearly and is understood entirely.
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