Must Read Summaries

ou Can’t Win An Argument
To get the best of an argument, avoid it.
A Sure Way Of Making Enemies - And How To Avoid It
Show respect for other people’s opinions.
If You’re Wrong, Admit It
When wrong, admit it quickly and definitively.
A Drop Of Honey
Always begin in a friendly way.
The Secret Of Socrates
Keep the other person saying yes.
The Safety Valve In Handling Complaints
Let the other person do all the talking.
How To Get Cooperation
Make other people feel the idea is their own.
A Formula That Will Work Wonders For You
Try to see things from the other person’s view.
What Everybody Wants
Be sympathetic with other’s ideas & goals.

great man shows his greatness by the way he treats little men."
-Carlyle

eople don’t have many wants, but what they want deep down they crave with all their hearts. Herein lies the key in dealing with other people - find out what it is they really want and show them how to get it