This book describes the Industrial Human Performance Process, an application system that merges Human Performance Technology research with successful, industrial-application work practices. The reader will find both a roadmap for identifying and correcting human performance weaknesses, as well as the tools necessary to quantify and measure how training has improved worker performance in the field.
Key performance indicators, performance analytics, training tools, in-field observation tools, and methods to reinforce good behaviors in the field are all discussed in this book with several examples of “what does good look like?”
This book is a “must have” reference for trainers, supervisors, managers, and human performance specialists whose work is primarily focused in an industrial work environment.
