Thomas Fischer,Lasse Mønsted,Mikkel Eriksen

Lean Management

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Lean is rapidly gaining ground in Denmark. Three out of five industrial
enterprises have introduced lean techniques, and the lean wave is now reaching other areas such as finance, health, construction and education sectors as well as the entire public sector.
The first pioneer enterprises in the administration and service sector are well on their way to reaping the benefits of working with lean. These enterprises have shown that using lean as a management tool can bring down case processing times, improve customer service, reduce employee stress and increase efficiency – using fewer resources.
Lean is about streamlining the areas of an organization or company that create customer value and eliminating everything without value for the customer. The entire organization takes part in this process which aims at creating a corporate culture that spurs everyone to do even better all the time.
LEAN MANAGEMENT in the administration and service sector offers an introduction to working with lean, suggesting ways in which leaders can reflect on their organization and explaining how to handle the process of introducing lean techniques.
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104 printed pages
Original publication


    Max Lázaroshared an impression8 months ago
    👍Worth reading

    Valiosos pasos compartidos para la implementacion en base a experiencias en otras empresas.


    Max Lázarohas quoted9 months ago
    In six months, a new overall process was established for simple cases, reducing case processing time from an average of 21 to 2 days and increasing the volume of cases completed by more than 40% using the same resources.
    cristiansilvaclhas quotedlast year
    Lean is about generating more value with fewer resources – in brief, about increasing productivity and customer satisfaction

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