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Brett King
Bank 2.0. How customer behaviour and technology will change the future of financial services
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BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet—all within the next 10 years.
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Al Valkova
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3 years ago
We had not done our basic homework on customer behaviour.
Al Valkova
has quoted
3 years ago
Deregulation, increasing volatility in capital markets and
b7269870870
has quoted
4 years ago
VSC Virtual Support Centre; a call centre virtually supported by customer service representatives who typically operate from home (i.e. homesourcing)
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