The Extraordinary Experiences – Exceptional Bible of Customer Service

Establish your expertise and professionalism.
Offer options.
Diffuse upset, anger, when and if necessary
Escalate, if required
7. Take ownership of the call

Respond quick and energetic.
B. Be brief and clear.
C. Reduce back and forth communications (especially in writing email, switch to a phone call).
D. Personalize the service.
E. Apologize when it is needed.
F. Delight the customer. By delighting the customer I mean:
Inform and educate him.

The principles that should be included in excellent customer service

Treat your customer, like somebody special . Did you know, that the customers expect to be remember. You don’t need to remember their name, or purchase but acknowledge that they have visited you before.
2. Be friendly and polite. Too frequently company staff ask customers to file information without saying “please” or even being polite. It is not acceptable for service staff to simply say, “Date of birth ?” And it is never acceptable for service staff to insult a client. Keep in mind, that this kind of behave costs you huge profits in loss of customers.
3. Thank your customers. When your employees complete a transaction, they should thank the customer with a smile and a sincerity. Too often, customers received a rushed and polite “Thanks. Have a nice day. Next”. With large purchases, the verbal greeting should be followed up with a handwritten card – not just because it leads to increased referrals (which is does), but because it is the proper thing to do. The word “sure” is no way to respond when a customer thanks you. Many people by hearing it, receive as you don’t care. Instead of it, you should always say „You are welcome“.
4. Appearance does count. 90% of customers create an impression about how competent and reputable your company is, based on what they see, when they walk through your doors. Customers are becoming annoyed and frustrated with having to sort out through a plenty of options and press numerous buttons – only to be told, that the desired service can only be obtained through the company’s website. Worst is when the auto-attendant uses voice recognition – but doesn’t ‘recognize’ your voice. People want to connect with human beings. They don’t want to listen to a long list recorded voices .
5. Always keep your promise Do what you say you will and when you say you will. This is essential. One of the quickest ways to lose customer is to not follow-through, or to be late delivering service or product, without notifying the customer in advance, and providing an alternate solution if necessary.
6. Surprise the customer. Simply provide an extra level of service. Whether it’s an unexpected complimentary dessert in a restaurant, or an upgrade that has not been requested, these special gestures go a long way towards causing customer loyalty and winning you new customers.
7. Offer free and additional service with the purchase. There is no question, that small things are greatly appreciated. Think about what you can add to help make things easier for your customers.
8. Be willing to admit to the mistake. Admit it and set things straight, when you have made a mistake, admit it and set things straight. When customers complaint, be present and listen. Then apologize and take proper action. In many examples, the act of listening (without interrupting), can be enough to distract the situation and make the person feel honorable as a customer. Ask the customer how they would like you to resolve the situation. In most cases, your client will come up with something reasonable, and often less costly than a solution you might have proposed.
9. Listen to your customers and pay attention to what they say. Launch your own surveys and get feedback on what they like and don’t like. Let customers know that their business is appreciated and their opinions do matter to you. Don’t wait, take the best action ASAP!

How to deliver an excellent customer service

Why excellent customer service is extremly important
1. If you want the customers to return, they must be treated kindly.
2. If the customers like your customer service, they will recommend your business to others.
3. Since a lot of companies has a horrible customer service, your business will stand out .

The good news is that it is easier than ever to stand out, be noticed, and have greater levels of success and satisfaction. When you are good, people will notice. When you are excellent, they will rave.This goes personally, professionally, and as an organization.It's time to raise the bar and set new standards. They will not raise, by themselves. They must be raised consciously and consistently.

Having a great product is the very first step. Make the best product and provide outstanding customer service

Keep in mind, that wherever there is poor customer service, there is also a great opportunity for you

Would you be interested in standing out from the competition