Akila Narayanan has over a decade of experience in the IT industry and is currently working as a project manager with one of the global IT leaders. She is a social business enthusiast and evangelist with vast experience managing complex and strategic projects for insurance customers. She specializes in enabling social business and gamification for insurance customers, has published thought papers and created customer mindshare. She is an avid blogger in her organizational community and her areas of interest include project management, people/human resource management, behavioral analysis, motivation, process and quality, knowledge management, social business, gamification, and innovation. She is also interested in convergence of social, mobile, cloud, and analytics technologies. She has a strong passion for enabling people, a keen observer and an empathic thinker. She holds a Bachelor's degree in engineering from University of Madras and is PMP, AINS certified. She has completed the online gamification course offered by coursera.org.