Kirt Manecke is the author of the award-winning book Smile: Sell More with Amazing Customer Service. Smile is a crash course in customer service and sales. You can read it in 60-minutes or less and start increasing your sales today! Winner of 7 awards. A best-seller. Kirt wrote Smile: Sell More with Amazing Customer Service to promote and teach the simple premise that good service is good business - that if you treat your customers well, you will be rewarded in return. A crash course - it's quick and easy to implement.Don't have a training program? Let Smile be your trainer!Kirt Manecke's passion for customer service and sales began years ago, when he co-founded an award-winning start-up - a specialty retail business in Michigan. Having worked at other businesses during college, Kirt wanted his own company to be different and better; to train its employees in ways that would result in more sales and profits, and it worked!Smile has been featured in STORES magazine, published by the National Retail Federation, Michigan Retailer magazine, Retail Minded magazine and Public Radio.Kirt is a strong proponent of buying local to create thriving downtowns. He shares his passion for land conservation and animal welfare through volunteer work.He is a sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former salesman and publicist for a New York Times bestselling author and former owner of an award-winning specialty store, he lives in Milford, Michigan.