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Jochen Wirtz
Designing Customer Service Processes
Jochen Wirtz
Service Quality and Productivity Management
Astrid S Tuminez
,
Kenneth Paul Tan
,
Kishore Mahbubani
,
Scott A Fritzen
,
Stavros N Yiannouka
Lee Kuan Yew School of Public Policy
Kaiwen Leong
,
Elaine Leong
Top the TOEFL
Jochen Wirtz
Managing Customer Relationships and Building Loyalty
Jochen Wirtz
Pricing Services and Revenue Management
Kenneth W Ford
Building the H Bomb
Jochen Wirtz
Service Marketing Communications
Jochen Wirtz
Developing Service Products and Brands
Jochen Wirtz
Building a World Class Service Organization (Assessment Tool)
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