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Jochen Wirtz
Designing Customer Service Processes
Jochen Wirtz
Service Quality and Productivity Management
Jochen Wirtz
Managing Customer Relationships and Building Loyalty
Jochen Wirtz
Pricing Services and Revenue Management
Jochen Wirtz
Service Marketing Communications
Jochen Wirtz
Developing Service Products and Brands
Jochen Wirtz
Designing Complaint Handling and Service Recovery Strategies
Jochen Wirtz
Building a World Class Service Organization (Assessment Tool)
Andreas Wankerl
,
Carl Schramm
,
Eugene Fitzgerald
Inside Real Innovation
Jochen Wirtz
Balancing Capacity and Demand in Service Operations
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