en

Alan Cooper

    Nikita Ischenkohas quoted9 months ago
    This book has a simple premise: If we design and develop digital products in such a way that the people who use them can easily achieve their goals, they will be satisfied, effective, and happy.
    Nikita Ischenkohas quoted9 months ago
    Design, according to industrial designer Victor Papanek, is the conscious and intuitive effort to impose meaningful order. We propose a somewhat more detailed definition of human-oriented design activities:
    Understanding the desires, needs, motivations, and contexts of people using products
    Understanding business, technical, and domain opportunities, requirements, and constraints
    Using this knowledge as a foundation for plans to create products whose form, content, and behavior are useful, usable, and desirable, as well as economically viable and technically feasible
    Nikita Ischenkohas quoted9 months ago
    Digital products and software frequently interrogate users, peppering them with a string of terse questions that they are neither inclined nor prepared to answer: “Where did you hide that file?” Patronizing questions like “Are you sure?” and “Did you really want to delete that file, or did you have some other reason for pressing the Delete key?”
    Nikita Ischenkohas quoted9 months ago
    Digital products often blame users for making mistakes that are not their fault, or should not be.
    Nikita Ischenkohas quoted9 months ago
    ur software-enabled products also fail to act with a basic level of decency. They forget information we tell them and don’t do a very good job of anticipating our needs.
    Nikita Ischenkohas quoted9 months ago
    Digital products regularly assume that people are technology literate. For example, in Microsoft Word, if a user wants to rename a document she is editing, she must know that she must either close the document or use the “Save As…” menu command
    Nikita Ischenkohas quoted9 months ago
    These behaviors are inconsistent with how a normal person thinks about renaming something; rather, they require that a person change her thinking to be more like the way a computer works.
    Nikita Ischenkohas quoted9 months ago
    For example, if you save a Microsoft Word document, print it, and then try to close it, the application again asks you if you want to save it! Evidently the act of printing caused the application to think the document had changed, even though it did not.
    Nikita Ischenkohas quoted9 months ago
    Dangerous commands, however, are often presented right up front where users can accidentally trigger them. Dropbox, for example, sandwiches Delete between Download and Rename on its context menus, practically inviting people to lose the work they’ve uploaded to the cloud for safekeeping.
    Nikita Ischenkohas quoted9 months ago
    The evidence is everywhere that digital products have a lot of explaining to do when it comes to their poor behavior.
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