Scott Keller

Harvard Business Review’s Top 100 CEOs, Barron’s Top 30 CEOs, CEOWORLD’s Most Influential CEOs, Forbes’s America’s 100 Most Innovative Leaders, and Fortune’s Most Powerful Women in Business.

Excellence is never an accident.
—Aristotle

“The CEO role is the intersection of all contradictions.”

such a cautious mindset has proven to deliver results that follow the dreaded “hockey stick” effect, consisting of a dip in next year’s budget followed by the promise of success, which never occurs

“at the intersection of four circles: what the world needs, what you are good at, what you are passionate about, and how you can make money.”

It’s really different to tell people, ‘We want to be the loyalty leader in everything we do,’ than, ‘We want to double return to shareholders

“As the leader, you have the power—and the responsibility—to raise the level of ambition in your organization.”

“people support what they help create.”

the Power of One.” This was a radically reframed vision, one that would serve customers through cross-functional teams in ways that broke down the firm’s large number of traditional silos

have a clear and simply articulated North Star for the company that redefines success, influences decisions, and inspires people to act in desired ways