Sarah Arnold

Books

Audiobooks

Quotes

nkhalturinahas quoted2 years ago
What do I really think about this?
How do I feel about this?
Is there anything I need or want to say in response to this?
What do I want or need to do now?
Try to be as open, honest, empathetic and respectful as possible in your communications, and express your opinions/requests as clearly as possible. Use ‘I…’ statements such as:
• ‘I think …’
• ‘I feel …’
• ‘I would like …’
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