Tom Gartland

Lead with Heart

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If you want your company to thrive, you need to break one of the oldest unwritten rules of leadership.

Leaders in nearly every industry have learned to keep a professional “distance” between themselves and the people who report to them—to avoid getting too close or too personal. This unwritten rule of leadership is pervasive and quietly destructive, and, little by little, keeping ourselves at arm’s length destroys trust, collaboration, and the very fabric of organizations.

When Tom Gartland became president of Avis Budget Group, North America, he wanted the corporate culture to become more “open and connected”—so he started with himself. His message was “business is personal—very personal.” As he grew closer and connected more with those he was leading, he became a more effective leader, and those around him were inspired to create unprecedented results.

Tom found that when we truly open up and care about the people we work with, we can transform organizations into sanctuaries where people feel a deep connection to one another, a profound sense of being part of an important mission, and extraordinary engagement in their work. The result? Employees who feel valued generate exceptional profits. After applying this business philosophy at Avis, not only did Tom see an increase in employee morale, he also saw a significant increase in the company's bottom line.

In Lead with Heart, Tom provides an unconventional approach to business leadership, including advice and strategies on how to open yourself up as a leader, recognize potential in your employees, and increase employees' trust in you and the company. Lead with Heart is the revolutionary leadership book that will help managers and employees at all levels grow their businesses by connecting, honestly and meaningfully, with the people they lead.
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197 printed pages
Original publication
2018
Publication year
2018
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Quotes

  • Andreahas quoted4 years ago
    When those who follow us do not know what is inside of us, how can we possibly expect them to be genuinely engaged?
  • Andreahas quoted4 years ago
    Although the rule about leaders keeping their personal and professional lives separate is unwritten, it is pervasive and quietly destructive
  • Andreahas quoted4 years ago
    if we dared to blur our professional and personal relationships, we would lose an essential part of our ability to lead. Our underlying concern was that being more open about ourselves and more connected with others could be a slippery slope. We could lose our objectivity, and people might call our capacity to hold others accountable into question. We could end up playing “favorites,” and those whom we favored would get an easy pass.
    We also might appear vulnerable if we opened ourselves up, which would eliminate the mystery of leadership. If we let down our guard, others might see our soft spots and shortcomings. Worse yet, we might appear weak, fallible—perhaps even expendable.
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