Mark Goulston

Just Listen

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Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies. Just Listen reveals how to: * Make a powerful and positive first impression * Listen effectively * Make even a total stranger-a potential client, perhaps-feel “felt” * Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset * Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
This book is currently unavailable
291 printed pages
Original publication
2015

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Quotes

    Konstantin Savenkovhas quoted4 years ago
    The measure of self-assurance is how deeply and sincerely interested you are in others; the measure of insecurity is how much you try to impress them with you.
    Konstantin Savenkovhas quoted4 years ago
    One of the services I provide to firms is what I call “Rent-an-Adult.”
    Nikolayhas quoted9 months ago
    save yourself, you need to strip these people of the power to hurt you.

    There are three ways to do this. The first is to confront these people directly. The second is to neutralize them. The third is to walk away and make sure they don’t follow you.

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