International

Pussy Riot

Designing Customer Service Processes

Service Quality and Productivity Management

Managing Customer Relationships and Building Loyalty

Create your Digital Marketing Agency

Pricing Services and Revenue Management

Service Marketing Communications

International Business Terminology (Speedy Study Guide)

Podcasting Made easy

Developing Service Products and Brands

A Korean Cooking Cookbook

The War on Drugs

Building a World Class Service Organization (Assessment Tool)

Think in Systems

Social Media Marketing The Ultimate Guide

Designing Complaint Handling and Service Recovery Strategies

YouTube Marketing

Balancing Capacity and Demand in Service Operations

Managing People for Service Advantage

Crafting the Service Environment