Stephen Covey

Predictable Results in Unpredictable Times

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The one certainty in any business is uncertainty. You can be sure of change always. Still, some companies perform reliably and with excellence in spite of the ever-changing circumstances.
Predictable Results in Unpredictable Times is about four essentials for getting great performance from business and yourself in both good times and bad.
(1) Excellent Execution: Winning companies have clear goals and clear targets with strong follow through. All team members know the goals and know how to execute with precision.
(2) High Trust Levels with All Stakeholders: Low trust slows you down and raises your costs – especially in times of turmoil. But when trust increases, everything speeds up and costs go down.
(3) Achieving More with Less: In tough times, everyone tries to accomplish more with less, but the real question is ultimately, “more of what?” Winning companies focus on giving more value and not simply cutting back.
(4) Transforming Fear into Engagement: Unpredictable times create anxiety that can distract you when what you need most at that time is absolute focus. Winning organizations entrust people with a mission and strategy they can believe in, channeling their anxiety into results.
These principles can help companies win regardless of the turbulence of the ride or the shock of overwhelming change.

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  • Nima Garakanihas quoted3 years ago
    that you thought
  • Nima Garakanihas quoted3 years ago
    have to become more strategic and focused and drop a lot of the extraneous stuff that weighs you down and becomes a distraction, all those obligations
  • Nima Garakanihas quoted3 years ago
    The best way to learn is to teach. It’s a commonplace that the teacher learns far more than the student. If you really want to internalize the insights you’ve learned in this chapter, in the next day or so, find someone—a co-worker, a friend, a family member—and teach him or her those insights. Ask the provocative questions here or come up with your own.

    In times of crisis, trust makes all the difference. Why is this so? What measurable difference does trust make?

    “Widespread distrust in a society…imposes a kind of tax on all forms of economic activity, a tax that high-trust societies do not have to pay.” — Francis Fukuyama, Economist. Ask your partner what this quotation means. How is trust an economic issue?

    What “Trust Taxes” do we pay because of widespread distrust?

    What “Trust Dividends” come to people or organizations who are highly trusted?

    What happens to speed and costs in a low-trust situation? What examples can you think of?

    What happens to speed and costs in a high-trust situation? What examples can you think of?

    Why is trust a question of processes and systems, and not just moral qualities?

    Why is complete transparency so important to building trust? What is the opposite of transparency?

    Why does trust depend on keeping commitments? What happens if you fail to deliver on your commitments?

    Why is it important to trust others in order to be trusted?

    Why do you need both good capabilities and good character to be trusted?

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