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Chris Risdon,Patrick Quattlebaum

Orchestrating Experiences

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Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
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480 printed pages
Original publication
2018
Publication year
2018
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Quotes

  • Vadym Kravtsovhas quoted2 years ago
    you can equip disparate stakeholders to generate ideas for making better end-to-end experiences
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    • Vadym Kravtsovhas quoted2 years ago
      Many of your colleagues likely have lived through poorly facilitated brainstorming sessions
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      • Vadym Kravtsovhas quoted2 years ago
        Opportunities result from interpreting what you have learned and placing it within the context of your organizational goals and business strategy
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