If you treat people as if you expect them to be reasonable and to return the courtesy you extend to them, you are far less likely to become involved in conflict. Sometimes it will be necessary to back down to avoid violence but it is never right to admit something is your fault or responsibility when, quite clearly, it is not. If you do this, you will end up with a poor opinion of yourself and an internal mental label of coward, manipulator, or liar. Always remember, if your intention is for good, no matter how wrong things go, or how they may be misinterpreted, you can still walk away with your head held high.