Caroline McEnery

The Art of Asking the Right Questions

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THE ART OF ASKING THE RIGHT QUESTIONS: A PEOPLE MANAGER'S TOOLKIT should be on your desk as a ‘go to guide’ that you can dip into as needed to remind you of the key questions you should ask in different situations throughout the employment journey. By asking the right questions, you will enhance your team’s skills to maximise their own talent and you will make your business or department more successful by engaging your team’s knowledge and skills. This book is a summary of Caroline McEnery's top tips to help make your journey of people management run more smoothly so you can maximise your very best resource – your team. And it will help you to be the best you can be yourself!
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141 printed pages
Publication year
2017
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Quotes

  • Rudzani Ligegehas quoted3 years ago
    A lot of the HR advice, mentoring and training tips I give to business owners and managers hinges on ensuring you ask the right questions at the right time and then listen, silently and carefully, so you can then identify how best you should progress proactively to the next steps from there.
  • Nikolai C.has quoted4 years ago
    The standard you set is the standard you get; keep raising the bar.
    Use a team meeting to help set your core values.
    Reassess them regularly to ensure everyone is walking the talk.
    Set these core values as the requirements of the business.
    Talk to employees whose performance does not proactively display and advocate these behaviours.
    Encourage everyone to be a member of the culture police – in particular, the managers in your team.
    Hero examples where these core values are displayed when staff wow the customer or team.
    Recognise effort as much as results.
  • Nikolai C.has quoted4 years ago
    Keep your records clear, consistent and concise.
    Ensure your message is clear when confirming what you agreed, will do etc. – use the SMART model.
    If it hasn’t been recorded in a paper trail, it never happened.
    Avoid grey areas / ambiguity at all costs.
    Don’t record anything on an employee’s file unless you would be happy to give them a copy of it.
    Ensure all files are accurate and factually correct.
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