In this episode, Ian sat down with Sudheer Sura at Dreamforce 2018 to discuss SaaS, solution architecture and software development. Sudheer is the IT Director at BMC and has been in the IT field for more than 20 years.
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Salesforce and MIT recently teamed up to create a whitepaper exploring what happens when AI meets CRM.
Read: AI Meets CRM: An MIT Tech Review Whitepaper
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