John Hoover

Best Practices: Difficult People

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Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.
Learn to:
Recognize why and when people act outIdentify different types of difficult peopleCope with difficult behaviorGet the most out of trouble employeesNurture a harmonious work environmentThe Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.
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119 printed pages
Publication year
2009
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Quotes

  • Nassha Abu Bakarhas quoted6 years ago
    “Your job is not to do all the work yourself or to sit back and wait to ‘catch [your people] doing something wrong’ but to roll up your sleeves and help [them] win. If they win, you win
  • Nassha Abu Bakarhas quoted6 years ago
    “Every business everywhere is staffed with imperfect human beings and exists by providing a product or service to other imperfect human beings
  • Bohdana Heletahas quoted7 years ago
    Bad Bosses Drain Productivity

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