ask the questions that tell me about what’s going on in their heads. I ask them how they know things, where images are located, whether they have borders or not, whether they are life-size or smaller, close or far away. I want to know if there’s a voice, and if it’s at the front, the back, left, or right. Does the voice sound like it’s going out, or is it coming in? Whose voice is it? Does it sound nervous, angry, loud, or soft? Which way are the feelings moving? Where do they start? Where do they move to? The more detail I gather, the easier it is for me to map out what I am going to do.
I often think about it as if I’m applying for a job as a temp and I need to know precisely how they have their problems, so I can work out what to do to help them