• Giving feedback as equal to equal means your staff will feel more comfortable talking about their shortcomings, as well as how their managers could help them more effectively.
• Encouraging staff to seek feedback from their managers enables them to become more proactive in other areas as well.
Consumers
• Being given feedback informally and on the job means staff are more likely to change their behaviour for the better.
• Having a range of feedback mechanisms means your people are more likely to engage with what they hear.
Human beings
• Not categorising your employees by rating means they will feel more motivated.
• Moving away from an annual system takes account of everyone’s need for more regular feedback.
• Setting team objectives encourages closer team working.