So Many Hotels, So Little Time

to find this practice in full swing

We humans all crave it

You must present yourself in a way that fits the need.

did not discriminate

erefore, here are your choices. One; you can convince the owner to dust off his checkbook and hop

n my experience, poisonous spiders don’t hang out in hotel rooms very often. However, I found a guest in m

If you want to build repeat business in the dining room, try this; have your chef or restaurant manager go through the dining room with a tray of small servings of some dish that you are going to add to the menu.

Have your chef go through the dining room, preferably in a clean uniform, and visit each table. He should ask if they have any suggestions.

Stand at the restaurant door occasionally and introduce yourself to guests. Wish them a happy evening and tell them that if they have any suggestions for your restaurant, to pass them along to you or your staff.

If you learn that a suite has been completely trashed by the group that just checked out, get your Executive Housekeeper to go with you to the suite. Help the maid bag up the 141 beer bottles, and clean the carpet. That half hour will pay huge benefits not just with that maid, but with the entire housekeeping staff. Lead already.