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Marvin Karlins
,
Jack Schafer
Like Switch : An Ex-fbi Agent's Guide to Influencing, Attracting, and Winning People over
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Anthony De Mello
The Spiritual Wisdom of Anthony de Mello
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Empathic statements are the spice of conversations.
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When it comes to establishing and building friendships through verbal behavior, take your cue from LOVE (Listen, Observe, Vocalize, and Empathize).
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The way to be sure you hear what someone is saying is to pay attention to their verbal pronouncements.
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