Delivering Happiness

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SUMMARY: Tony Hsieh—the widely-admired CEO of on-line shoe retailer, Zappos—explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.

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275 printed pages

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Impressions

Erika Indrajayashared an impression7 years ago
💡Learnt A Lot
🎯Worthwhile
🚀Unputdownable
OMG
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Genoveva Verena Adelshared an impression7 years ago
💡Learnt A Lot
😍🙌🏻💙
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Andi Destamashared an impression9 years ago
💡Learnt A Lot
Woww
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Quotes

Dennis Thenardyhas quoted6 years ago
PLUR: Peace, Love, Unity, Respect.
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Dennis Thenardyhas quoted6 years ago
applying lessons that I’ve learned
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fredyphhas quoted8 years ago
increasing the average gross profit and order size per customer, increasing conversion rates, increasing new qualified visitors to our site, and increasing the percentage of repeat customers
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