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Jeff Toister

The Service Culture Handbook

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13 printed pages
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Quotes

  • pP Mendozahas quoted4 years ago
    Training should have three components: “objectives, instruction and reinforcement.”
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    • pP Mendozahas quoted4 years ago
      an intentionally-guided culture acts as a compass that consistently points employees in the right direction
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      • pP Mendozahas quoted4 years ago
        A clearly stated vision helps employees understand how customer service contributes to the company’s overall success, revenues and profit.
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