100 Great Personal Impact Ideas. From leading organizations from around the world

The most influential speakers are often economical in their use of words.

We all have routines. Most organisations have patterns of activity and behaviour

Agreeing on expectations in advance reduces the leeway for ambiguity and provides clarity towards your goals.

IT IS ALWAYS worth ensuring that there is clarity of expectations. If there is ambiguity or uncertainty, there are bound to be dissatisfied people. Your

In one particular organisation, feedback is always requested from the receptionist who meets interviewees at the front door to see how the potential candidates have treated the people they met.

A good question is like a spear that goes straight to the heart. There is no escape from a good question which prompts thought and action. Questions are part of your weapons of influence and impact.

If someone is predictable we tend to write them off. We tell ourselves that we know what they are going to say and, therefore, we do not really need to listen to them

Know what people will visualise as you tell them a story and ensure that you include these visual elements.

When you have a story you want to use in a presentation, practice it and then practice it again at half the original length, and then at a quarter of the original length. This helps hone down any story to key phrases.

you are ill-prepared, you can be caught off guard. If you over prepare, you can be too constrained and not adaptable to the mood.