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MailChimp

The UX Reader

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  • a21inchhas quoted4 years ago
    we’re in a great position to not only share information, but foster connections.
  • a21inchhas quoted4 years ago
    You have to hire great people, provide vision, then get the hell out of their way. And to do that, you have to trust each other.
  • Иван Овечкинhas quoted9 years ago
    The troika of UX follows: research, design, and development.
  • Sanzhar Surshanovhas quoted9 years ago
    Our MailChimp UX team is tiny, but our size isn’t a shortcoming—it’s an advantage. Communication is easier when teams are small. We’re able to make plans quickly, then get back to making. Each little team has the autonomy to make decisions about their own work, and when there’s uncertainty, they discuss with another autonomous team that can provide more definitive direction.
  • Bublik_Kshas quoted10 years ago
    It’s sometimes hard to let go of ideas you’re invested in and move in a new direction, but that’s just part of the creative process.
  • Bublik_Kshas quoted10 years ago
    I realized that it would be easier to begin the process by redesigning the MailChimp pattern library—a system of components, rules, and interactions that are used to build and design the application
  • Bublik_Kshas quoted10 years ago
    At least once a year, we have an entire release focused solely on cleanup and maintenance. We find that the holidays are a good time for this. We’ll also use that time to plan new features for the next release and the upcoming year.
  • Bublik_Kshas quoted10 years ago
    Like holes in a bucket, big ones will drain trust quickly, and lots of small ones will kill it slowly over time.
  • Bublik_Kshas quoted10 years ago
    If you come across something that’s interesting but outside the scope of your current research goals, great! Start a running list of “things to explore” and come back to it later.
  • Bublik_Kshas quoted10 years ago
    Flagging potential interviewees while I’m sorting data saves me from having to search for them again later.
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