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Lora Arduser

The Food Service Professional Guide to Waiter & Waitress Training

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This series of fifteen books — The Food Service Professional Guide TO Series from the editors of the Food Service Professional magazine are the best and most comprehensive books for serious food service operators available today.

These step-by-step guides on a specific management subject range from finding a great site for your new restaurant to how to train your wait staff and literally everything in between. They are easy and fast-to-read, easy to understand and will take the mystery out of the subject. The information is boiled down to the essence. They are filled to the brim with up to date and pertinent information.

The books cover all the bases, providing clear explanations and helpful, specific information. All titles in the series include the phone numbers and web sites of all companies discussed. What you will not find are wordy explanations, tales of how someone did it better, or a scholarly lecture on the theory.

Every paragraph in each of the books are comprehensive, well researched, engrossing, and just plain fun-to-read, yet are packed with interesting ideas. You will be using your highlighter a lot! The best part aside from the content is they are very moderately priced. The whole series may also be purchased the ISBN number for the series is 0910627266. You are bound to get a great new idea to try on every page if not out of every paragraph. Do not be put off by the low price, these books really do deliver the critical information and eye opening ideas you need to succeed without the fluff so commonly found in more expensive books on the subject. Highly recommended!

Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president’s garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.

This Atlantic Publishing eBook was professionally written, edited, fact checked, proofed and designed. The print version of this book is 144 pages and you receive exactly the same content. Over the years our books have won dozens of book awards for content, cover design and interior design including the prestigious Benjamin Franklin award for excellence in publishing. We are proud of the high quality of our books and hope you will enjoy this eBook version.
This book is currently unavailable
129 printed pages
Publication year
2003
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Quotes

  • Анна Подобнаяhas quoted5 years ago
    Apologize. Before anything else happens, you and/or the server should offer a sincere apology for the mistake and offer to fix it.
    • Respond quickly. By responding to a problem quickly, you prevent it from becoming a crisis. If a wrong order goes out of the kitchen, fix it immediately; don’t make the guest wait in line for his correct meal.
    • Listen. Make sure you listen to your customer’s complaint. Show the guest that you are concerned and sincere in offering your apology. Do something to show that that customer’s business is important to you.
    • Compensation. There are many ways to compensate a customer for a mistake. Taking something off the bill or offering free dessert or a round of drinks are popular methods. If something is spilled on a guest, you should offer to pay the dry cleaning bill. You could also give the guest a free gift certificate for their next meal or send flowers to their workplace or residence.
  • Анна Подобнаяhas quoted5 years ago
    Uses past mistakes to illustrate. Give your serving staff true examples and let them learn from others! If you use examples from your own establishment, be careful not to embarrass anyone.
  • Анна Подобнаяhas quoted5 years ago
    Customer satisfaction surveys. Comments on customer surveys may indicate it is time for retraining. If you consistently see comment cards that say “Our server didn’t know anything about the wine list,” it’s time for a wine-training session.

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