ClydeBank Technology

ITIL for Beginners: The Complete Beginner's Guide to ITIL

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  • ACHhas quoted5 years ago
    This subprocess defines and plans strategic initiatives and ensures satisfactory follow-through on execution of said initiatives.
  • ACHhas quoted5 years ago
    The strategic service assessment is an inventory of what the customer needs, what ITSM currently offers, and available offerings from other service providers.
  • ACHhas quoted5 years ago
    Service Strategy Execution
  • ACHhas quoted5 years ago
    Service Strategy Definition
  • ACHhas quoted5 years ago
    The main subprocesses included under the information technology service management process include:

    Strategic Service Assessment
  • ACHhas quoted5 years ago
    In ITIL, assessing patterns of business activity (PBAs) can be incredibly useful when creating service strategy. PBAs will not just help you define the services your customers want, they will also help you better understand the types, frequency, and magnitude of unique demands that will be placed upon IT while providing the service.
  • ACHhas quoted5 years ago
    Service strategy is the launch pad for nearly all ITIL-based renovations, transitions, or new IT projects.
  • ACHhas quoted5 years ago
    What we need is good strategy. Without that, we can’t have good service.
  • ACHhas quoted5 years ago
    The fifth phase of the ITIL service lifecycle is continual service improvement (CSI)
  • ACHhas quoted5 years ago
    The fourth phase of the ITIL service lifecycle is “service operation.”
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