Bill Price,David Jaffe

Your Customer Rules!

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  • mail22801has quoted7 years ago
    Amazon CEO Jeff Bezos has long spoken of his vision to have Amazon deliver personalized pages for each customer, and the company is well
  • mail22801has quoted7 years ago
    Customers have always liked to be given choices. Choice satisfies our need to feel in control
  • mail22801has quoted7 years ago
    One of Bill's clients recently cited her experience with Ticketmaster as an example of intelligent prediction
  • mail22801has quoted7 years ago
    Unfortunately knowing the customer effectively is not just a software problem—it's also (and more often) a process and motivational problem
  • mail22801has quoted7 years ago
    The first three (Know Me; Give Me Choices; Make It Easy) are fundamental to most interactions and form the bedrock for all Me2B relationships to deliver great customer experiences
  • mail22801has quoted7 years ago
    its way. When someone visits Amazon, the company's home page immediately appears with four to seven personalized features based on its knowledge of that customer's shopping history
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