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Liv Larsson

A Helping Hand: Mediation with Nonviolent Communication

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IS IT POSSIBLE TO HELP OTHER PEOPLE SOLVE THEIR CONFLICTS WITHOUT GETTING SUCKED IN YOURSELF? YES! And there is a specific set of skills which makes it much more likely that your efforts will be successful.

This book teaches you step by step how to become an effective mediator. Add practice, practice, practice (and some self-reflection) and you will soon celebrate your first successes in helping people to connect, whether you are a parent, teacher, business manager, counselor or peace worker. Apart from that, you will get a good foundation in Marshall Rosenberg's Nonviolent Communication (NVC), on which this very down-to-earth approach to mediation is based upon. You will also get lots of answers to practical questions.

Take the chance to learn mediation from Liv Larsson, an experienced trainer who has taught peacemakers in violent conflicts in Thailand and Sri Lanka (and to many others western countries) and who applies the very same skills to solve conflicts in her family!
This book is currently unavailable
300 printed pages
Original publication
2013

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Quotes

  • Margo Burkovskahas quoted5 years ago
    ream of, it can open completely different doors.
    It may be useful to remember that a conflict rarely or never occurs unless the people involved have strong interests, values or dreams.
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    • Margo Burkovskahas quoted5 years ago
      dvising: “I think you should ...” “How come you didn’t ...?”
      One-uping: “That’s nothing; just wait until you hear what happened to me.”
      Educating: “This could turn into a very positive experience for you if you just ...”
      Consoling: “It wasn’t your fault; you did the best you could.”
      Story-telling: “That reminds me of the time ...”
      Shutting down: “Cheer up. Don’t feel so bad.”
      Sympathizing: “Oh, you poor thing ...”
      Interrogating: “When did this begin?”
      Explaining: “I would have called but ...”
      Correcting: “That’s not how it happened.”
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      • Margo Burkovskahas quoted5 years ago
        you as a mediator approach a party at a preparatory meeting with sympathy rather than with empathy, there is a risk that this will contribute to an amplified conflict. Therefore, it is important that you can distinguish between approaching someone with empathy and approaching someone with sympathy. When I listen with empathy, I try to understand how someone is experiencing things on the level of needs. I focus on being present with the person and paying attention to what he or she is feeling and needing. If I listen with sympathy, I am agreeing, pitying, or blaming someone else for the person’s feelings. I might take over the conversation and begin to talk about similar events to show that I really understand the person. Unfortunately, this seldom leads to a greater understanding in the way I want.
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