Intercom on Customer Engagement

Why not include a smiley, happy photo of yourself? It really does help increase engagement if your users are reminded there are real people behind the software.

You’ll never get a second chance at welcoming your customers to your product so make the first message count. When new users sign up, introduce yourself, let them know you’re there to help, and set a positive tone for the relationship

For the moment, you have to carry on imagining. This kind of accuracy isn’t possible out on the street. But it is possible for your customers inside your product. The context in which your customers receive your message has a major influence on its effectiveness.