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Ph.D.
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George
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Thompson
Verbal Judo: The Gentle Art of Persuasion
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Why is tone so powerful? Because it conveys your real attitude toward people.
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Tone of voice has caused more violence, more divorce, more lost court cases, more lost business, and more brawls than anything else I can think of.
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Lose credibility and you lose belief. When people stop believing
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When people stop believing in you, you lose power and influence.
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People aren’t buying what you say; they’re concentrating on how you’re saying it.
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You need to develop increasingly sensitive radar to know how you’re coming across while you’re performing.
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Effective communication begins and ends with your ability to see yourself as you are seen.
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Unfortunately, it lies with how you’re seen and not with how you see yourself—even if you are right.
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It’s no way for a professional to act.)
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