Orchestrating Experiences

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Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

This book is currently unavailable

480 printed pages

Original publication: 2018
Publication year: 2018

Quotes

Vadym Kravtsovhas quoted3 years ago
you can equip disparate stakeholders to generate ideas for making better end-to-end experiences
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Vadym Kravtsovhas quoted3 years ago
Many of your colleagues likely have lived through poorly facilitated brainstorming sessions
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Vadym Kravtsovhas quoted3 years ago
Opportunities result from interpreting what you have learned and placing it within the context of your organizational goals and business strategy
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