Helene Malmsio

Workplace Solutions: Exploring Conflict Resolution and Dealing With Difficult People

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In any workplace environment, you’re bound to have disagreements that lead to conflict. All of us have had to deal with difficult people in the office. If you’re experiencing a lot of workplace conflict or have to deal with people who frustrate you, this book will teach you how to manage those situations.

You’ll learn what causes conflict and the different types of conflict that you can encounter. You’ll also learn how your own conflict style affects what’s going on in your environment.

You’ll also find strategies for improving communication so that you no longer have to dread talking with coworkers and leaders in your institution.There are ways you can prevent conflict from ever getting started in these situations.

And when conflict does arise, you’ll learn how you can use it to your benefit rather than give in to office drama. The truth is that you need to have relationships with coworkers. Very few businesses actually operate without some sort of teamwork.
This book is currently unavailable
100 printed pages
Original publication
2014
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Quotes

  • Дмитрий Ивановhas quoted9 years ago
    Conflict isn’t one of those things that is “on” or “off”. It actually has stages and levels that cause tensions to build until there are problems. In this chapter we’ll look at two different ways to look at conflict
  • Дмитрий Ивановhas quoted9 years ago
    The Johari Window
    The Johari Window is a technique that you can use to determine the effect of your behavior on others. This tool was created by two men named Joseph Luft and Harrington Ingham.
  • Дмитрий Ивановhas quoted9 years ago
    Open conflict is actually much easier to deal with than hidden conflict. When you know what the problems are, you can actually work to do something about them
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