O is for open-ended questions. Reflective listening can’t take you very far in a conversation. To keep people talking (or take a conversation in a new direction), ask an open-ended question, one that has multiple possible answers. For example, some open-ended questions you might ask me would be, “What makes you want to continue working with homeschoolers?” or “Why do you love online cat videos so much?”
P is for personal statements. So far, our conversation tactics have been entirely about the other person. But injecting your own thoughts and opinions is important. Continuing our previous conversation, perhaps you would add, “I think cat videos are pretty stupid and a waste of space on the Internet.” And then I would say, “I humbly disagree,” and then go back to open-ended questions, asking you, “What kind of stupid animal videos do you prefer?”
E is for experiences: a reminder that the best conversations end with concrete experiences—i.e., doing stuff—instead of just talking. “Hey, let’s go see a movie!” or “Hey, let’s go make our own cat video!” If you like the person you’re talking to, don’t be afraid to actually go and do something with her instead of just talking forever.