Source: Harley Manning, Forrester Research, Inc. Blog, “When It Comes to Total Returns, Customer Experience Leaders Spank Customer Experience Laggards,” Forrester Research, Inc., September 14, 2012.
Ivan Zharikovhas quoted8 years ago
Google's Zero Moment of Truth
Ivan Zharikovhas quoted8 years ago
“In the face of change we have three options: ignore it, grow with it, or drive it.”