Bank 2.0. How customer behaviour and technology will change the future of financial services

BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet—all within the next 10 years.

575 printed pages

Related booksAll

Quotes

Al Valkovahas quoted5 years ago
We had not done our basic homework on customer behaviour.
- 1 like
- Like
- Comment
- Share
  Facebook
  Twitter
  Copy link
- Report this
Al Valkovahas quoted5 years ago
Deregulation, increasing volatility in capital markets and
- 1 like
- Like
- Comment
- Share
  Facebook
  Twitter
  Copy link
- Report this
b7269870870has quoted6 years ago
VSC Virtual Support Centre; a call centre virtually supported by customer service representatives who typically operate from home (i.e. homesourcing)
- Like
- Comment
- Share
  Facebook
  Twitter
  Copy link
- Report this

On the bookshelves

Dragana
Wishlist / goals
- 90
- 7
Unfollow
international
The Tech Revolution
- 9
- 5
Unfollow
Michael Safran
Клиентский Сервис
- 15
- 5
Unfollow
Anastasiia
Клиентский сервис
- 33
- 4
Unfollow
findep19
Бизнеспланирование
- 13
- 4
Unfollow