“You've upset me.” “You make me feel so guilty!” “You've made me ashamed to be a member of this family.” “You make me so angry when you won't listen to me.” But what's really going on when people say that you've hurt their feelings? This book focuses on the common situation when someone blames you for the way they feel. It explores the underlying reasons why others may refuse to take emotional responsibility for themselves, and looks at what you can do about it.