SearchLibrary
More ▼
BookshelvesRedeem code
bookmate game
7 days for free
en
Read in our apps:
iOS
·
Android
Andrew Polaine

Service Design: From Insight to Implementation

Notify me when the book’s added
Impression
Add to shelf
Already read
Report an error in the book
To read this book, upload an EPUB or FB2 file to Bookmate. How do I upload a book?
Search on Google
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
This book is currently unavailable
347 printed pages
Original publication
2013
Publication year
2013

Related booksAll

Have you already read it? How did you like it?
👍👎

Quotes

  • Jorge Vazquez Trujillohas quoted4 years ago
    into three primary spheres: care, response, and access.
      • Like
      • Comment
      • Report this
    • Jorge Vazquez Trujillohas quoted4 years ago
      Core service offerings can be grouped
        • Like
        • Comment
        • Report this
      • Jorge Vazquez Trujillohas quoted4 years ago
        In the service economy, services can be redesigned on a continuing basis to keep a competitive edge in the market.
          • Like
          • Comment
          • Report this

        On the bookshelves

        Don’t give a book. Give a library.Give a Bookmate subscription →
        fb2epub
        Drag & drop your files (not more than 5 at once)