Roger Martin

Design of Business: Why Design Thinking is the Next Competitive Advantage

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  • Laura Garciahas quoted5 years ago
    For another perspective on the path through the knowledge funnel, see “Hunches, Heuristics, and Algorithmics: A Quick Note.”)
  • Ana Galvánhas quoted6 years ago
    removed.
    Kroc relentlessly stripped away uncertainty, ambiguity, and judgment from the processes that emerged from the McDonald brothers’ original insight. And by fine-tuning the formula
  • Ana Galvánhas quoted6 years ago
    In every phase of McDonald’s operations, judgment was removed, possibilities were removed, and variety was removed
  • Ana Galvánhas quoted6 years ago
    How and what did Californians want to eat when they set out in their Fords and Buicks and Studebakers in determined pursuit of sun and surf
  • Kristoffer Meyer Mænghas quoted7 years ago
    There is good news and bad news about the future. The bad news is that a year from now is the future and, from a proof standpoint, what happens then is irrelevant. The good news is that a year from now, that year is the past.
  • Kristoffer Meyer Mænghas quoted7 years ago
    Design is not art; it is about pragmatic compromise rather than perfection. Behind the apparent chaos is discipline. It just appears as chaos because the calculus is different than that of other disciplines.
  • Kristoffer Meyer Mænghas quoted7 years ago
    predilection gap
    Reliability Versus Validity:A Note on Pr
  • Kristoffer Meyer Mænghas quoted7 years ago
    a discipline that uses the designer’s sensibility and methods to match people’s needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity.
  • Kristoffer Meyer Mænghas quoted7 years ago
    Product design, he says, “has to push the envelope to the point where it seems like you’re making a mistake.” He argues that you have to strive to make a leap far beyond what is possible at the moment. “It has to be audacious from a technical point of view,” he says. “When a little company in Canada decides to build a cellular radio and to build it better than the people who birthed cellular radio—notably Motorola and Ericsson at the time—that’s a big, audacious goal.”
  • Kristoffer Meyer Mænghas quoted7 years ago
    also about making things work beautifully. Design is about moving knowledge along the funnel, starting from the mystery of how to enable and enhance communication in a mobile age. At RIM, design is abo
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