If you want to know more about the dark side of selling, The Science of Selling is for you.
Menna Abu Zahrahas quoted4 years ago
Anything under 10 is a problem.
Menna Abu Zahrahas quoted4 years ago
What is the net promoter score amongst your staff for your product or service?
Menna Abu Zahrahas quoted4 years ago
Very close to a classic title on this topic is The Connected Company. It asks a basic question: Are you designed for customer delight?
Menna Abu Zahrahas quoted4 years ago
Peter Hinssen in The Network Always Wins suggests that, if your market is a network, your business should be organised as a network.
Menna Abu Zahrahas quoted4 years ago
word-of-mouth on steroids.
Menna Abu Zahrahas quoted4 years ago
One of the first writers here was Guy Vaynerchuk with The Thank You Economy and Peter Hsich with Delivering Happiness. Are you focussing on word-of-mouth?