Amy C.Edmondson

The Fearless Organization

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Conquer the most essential adaptation to the knowledge economy
Psychological Safety at Work: How to Ensure Learning and Innovation in the Knowledge Economy offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of “fitting in” and “going along” spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished…
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292 printed pages
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Quotes

  • Veronika Zagievahas quoted5 years ago
    Like Volkswagen, Wells Fargo's avoidable failure was not the result of one bad apple but of a system that demanded hitting targets so ambitious they could only be met by deceit.
  • Veronika Zagievahas quoted5 years ago
    What they had discovered was that even the extremely smart, high-powered employees at Google needed a psychologically safe work environment to contribute the talents they had to offer. The team also found four other factors that helped explain team performance – clear goals, dependable colleagues, personally meaningful work, and a belief that the work has impact. As Rozovsky put it, however, reiterating the quote at the start of Chapter 1, “psychological safety was by far the most important…it was the underpinning of the other
  • Veronika Zagievahas quoted5 years ago
    Workarounds,” a phenomenon identified by Anita Tucker in her remarkable ethnographic study of nurses in the early 2000s, are shortcuts that people take at work when they confront a problem that disrupts their ability to carry out a required task
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