First, really listen to an individual employee. Never patronize him or her. Instead, encourage the person’s input and act on it.
Second, understand an individual’s unique motivators. They will be different for everyone. Once you understand what they are, tailor your interactions with the individual accordingly.
Behind the Numbers
PUZZLING RESULTS
In a group of adults who had worked on ten identical puzzles, all performed equally well. Half of them, however, were told that they had done a good job, while the other half were told that they had done badly. What were the actual results of a second round of testing with ten new puzzles? The group of people who believed they had been suc