Managing Quality in Architecture

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  • Khas quoted6 years ago
    ♦ align actual practice with vision and strategy,
  • Khas quoted7 years ago
    From this, I conclude, with confidence, that the very best client relationships - where consultants enjoy a 'trusted advisor' status, where price is way down on the list of client priorities, and where clients keep returning, are those where:
    ♦ the relationship is focused on the client's business rather than the client's project;
    ♦ the client sees the consultant as expert in key aspects of her own business;
    ♦ consultants measure the value of their solutions by the effect they will have on the client's business.
    All of which I sum up as 'solution seeking', a hallmark of the 'high-quality practice'.
  • Khas quoted7 years ago
    We are, by training and inclination, first and foremost problem solvers. We are very good at it. But that skill presumes a problem has been identified -which is often not the case. Sometimes there is a stated or apparent problem, masking a deeper, more complex issue. Solving the surface problem is not really helping the client.
  • Khas quoted7 years ago
    ♦ knowledge of the processes that will produce the desired quality;
    ♦ appropriate tools and aids; and
    ♦ most important of all: a blame-free culture that supports learning from mistakes, rather than hiding them.
  • Khas quoted7 years ago
    knowledge of the processes that will produce the desired quality;
    ♦ appropriate tools and aids; and
    ♦ most important of all: a blame-free culture that supports learning from mistakes, rather than hiding them.
  • Khas quoted7 years ago
    Practices don't manage quality; people in practices manage quality. If they are to do it well, however, people need:
    ♦ clarity about how 'quality' is defined, to the practice and to the client, on the project;
  • Khas quoted7 years ago
    Kaderlan notes: 'Expectations are like land mines. If you aren't clear about them, they can explode at the worst possible moment and destroy the trust you have worked so hard to develop'.
  • Khas quoted7 years ago
    Issues that are significant to you, such as design excellence, aesthetic impact, and making a design statement, may be less critical to the client
  • Khas quoted7 years ago
    The quality of service may be more important than the quality of work.
  • Khas quoted7 years ago
    Excellence vs. quality
    We are what we repeatedly do. Excellence, then, is not an act, but a habit. -Aristotle
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